Where do the products come from? - All products are shipped from Brazil directly from our factory.

Who is responsible for import taxes? - For worldwide customers, import duties, taxes and customs fees are not included in the shipping costs. charged. The buyer is solely responsible for all taxes applicable to the delivery of the order, including sales tax, value added tax, customs duties and excise duties.

What should I do if the product arrives damaged? - If there is any damage to the items you ordered on delivery, you must contact us within 5 days. See the Return and Refund page for instructions.

How long will my order take to be delivered? - Most countries receive their packages in less than 5 days. You will receive the tracking information within 24 hours (excluding weekends and holidays) after placing the order. Usually same day if before closing time. The maximum expected delivery time is 10 to 15 days, depending on the destination country and delivery address. Here is a typical delivery time for:

USA and Canada - 3 to 10 days

South and Central America - 3 to 10 days

Europe - 4 to 12 days

Middle East - 5 to 15 days

Asia and Oceania - 7 to 15 days

Africa - 7 to 15 days days

Notes: - All orders are processed and shipped on business days only, Monday through Friday, excluding holidays. Orders placed on Saturday and Sunday will be processed on the next business day;

All orders are subject to product availability. If an item in your order is unavailable, we will ship part of the order that is available, and when the missing item is available, we will ship the remainder;

Shipping costs for your order are non-refundable and are based on the weight of the items purchased and their location;

The delivery date for your order may vary due to the shipping practices of the carrier, delivery location, delivery method and quantity of items ordered, and your order may be delivered in separate shipments;

Additional shipping fees may apply depending on your location and the size of your order.